Refunds Policy
Effective Date: 27/02/2025
At The Eternal Tarot, we are dedicated to providing transformative experiences through our online courses and personalised readings. We understand that circumstances vary, and we aim to ensure transparency regarding our refund policy.
Refund Policy for Digital Courses
We offer refunds for our online courses within 14 days of your purchase. If you’ve signed up for a course and feel it’s not the right fit for you, we’re here to help.
Eligibility for Course Refunds
To be eligible for a refund:
- The request must be made within 14 days from the date of purchase.
- You must not have completed or accessed more than 50% of the course content.
How to Request a Course Refund
- Email us at [email protected] with the following details:
- Your full name
- The course name
- Your purchase date
- A brief reason for your request (optional but appreciated!)
2. Our team will review your request and respond within 3-5 business days.
Refund Process
- If approved, the refund will be issued to your original payment method.
- Depending on your payment provider, refunds may take 5-10 business days to reflect in your account.
Exceptions
Refunds will not be granted if:
- The request is made after 14 days.
- More than 50% of the course has been completed or accessed.
Refund Policy for Readings
Due to the personalised and intuitive nature of our Tarot Readings, they are non-refundable once delivered. Each reading requires time, energy, and a deep connection to provide you with the most insightful and meaningful guidance.
Exceptions for Readings
If you experience any issues with receiving your reading (e.g., technical problems, missing files), please reach out to [email protected], and we will ensure you receive what you purchased.
We appreciate your understanding and are committed to providing you with the best possible experience.
Refund Policy for Subscription Services
We strive to make our Eternal Tarot Subscriptions a valuable and enriching experience. However, if you feel it’s not the right fit, we offer a full refund for the applicable billing month upon request.
How to Request a Subscription Refund
Email us at [email protected] with the following details:
- Your full name
- The email associated with your subscription
- A brief reason for your request (optional)
Refund Process
- Refunds apply only to the current billing month and will be issued to your original payment method.
- You may cancel your subscription at any time to avoid future charges.
- Refund requests must be made within 14 days of the billing date for the applicable month.
Self-Service Cancellation
You can also cancel your subscription at any time by visiting Your Account Settings and managing your billing preferences.
Exceptions
- Refunds do not apply to previous months already billed.
- If the request is made after 14 days from the billing date, the refund may not be granted.
Our Commitment to You
We are passionate about creating a positive, supportive, and transformative experience for every client. If you have any concerns or feedback, please don’t hesitate to reach out—we’re always here to help!
Thank you for choosing The Eternal Tarot. We are honoured to be part of your journey.
