Refunds Policy
Effective date:Â 12/13/2024
At The Eternal Tarot, we’re dedicated to providing you with an enriching and inspiring journey through our online courses. However, we understand that sometimes things don’t go as planned, and you may need to request a refund. Here’s how our friendly and straightforward refund process works:
Refund Eligibility
We offer refunds within 14 days of your purchase. If you’ve signed up for one of our courses and find that it’s not the right fit for you, we’re here to help. To be eligible for a refund:
- The request must be made within 14 days from the date of purchase.
- Significant course progress should not have been made (e.g., more than 50% of the course completed).
How to Request a Refund
If you’d like to request a refund, please follow these simple steps:
1. Email us at [email protected] with your purchase details, including:
  - Your full name
  - The course you purchased
  - The date of purchase
  - A brief reason for your refund request (optional but appreciated, as it helps us improve!)
2. Our friendly team will review your request and get back to you within 3-5 business days.
Refund Process
- Once your refund is approved, it will be processed using your original payment method.
- Depending on your bank or payment provider, the refunded amount may take up to 5-10 business days to reflect in your account.
Exceptions to Refunds
Please note that refunds cannot be provided in the following cases:
- Requests made after the 14-day refund period.
- If the course has been completed or fully accessed.
Our Commitment to You
We’re passionate about creating a positive and transformative experience for every learner. If there’s anything we can do to make your experience better, please don’t hesitate to reach out. Your feedback is invaluable to us, and we’ll always do our best to assist you.
Thank you for choosing The Eternal Tarot. We’re honoured to be part of your journey!
